Job descriptions and Performance measures - Clarity on Effectiveness

Job clarity, an important factor in organizational effectiveness, eludes employees of most organizations. Often, jobs are not well defined and there are overlapping responsibilities. Or the Key Result Areas (KRAs) and measures / Key Performance Indicators (KPI) are not well defined.

Competency Catalysts’ approach to tackle this challenge is to talk to job holders and their managers and understand how the job is performed, as well as its purpose and objectives. Once this is done, jobs are documented in detail and validated with the role holder and the manager. By matching workflows and the division’s scorecard, overlapping areas and missing responsibilities are highlighted and brought to the attention of the manager and HR. The jobs are then documented in detail and gaps plugged. In addition, appropriate KRAs and KPIs are defined and validated by the manager and HR. These are also validated against the division’s/organization’s scorecard.

Deliverables

• Detailed job descriptions, that help managers set expectations and assess employees on objective measures
• Defined KRAs and KPIs help delineate roles and responsibilities clearly

The CC Advantage

We offer a holistic view of jobs, performance measures, competencies and the various interlinks.